Electronic Mailbox Administration
Electronic mailbox administration includes:
- email/SMS notifications of incoming messages
- receipt of messages in line with your instructions
- an online message log
- forwarding of message content
- access to qualified advisers
- suitable not only for a company’s registered office but also for sole traders and self-employed persons, or private individuals
- handling communication with tax or customs offices through the Financial Administration portal, subject to a special authorisation
Which Authorities Require Communication via the Electronic Mailbox?
A number of authorities and institutions, such as the Social Insurance Agency, are obliged to communicate via the electronic mailbox. In practice, however, some authorities, institutions or certain of their departments do not comply with this obligation and still communicate by ordinary post. Gradually, though, even those that have not been meeting this obligation are switching to electronic communication.
Does Electronic Communication Administration Also Cover Communication With Tax and Customs Offices?
Yes, electronic mailbox administration also covers communication with tax and customs offices; however, communicating through the Financial Administration portal requires a special authorisation.
Why the Slovak Electronic Mailbox Matters
In Slovakia, much of the official communication between public authorities and businesses takes place electronically through the electronic mailbox on the central government portal. For companies registered in the Business Register, the electronic mailbox is an important channel through which they receive official documents. Overlooking it can have serious consequences.
Why You Should Check It Regularly
Documents delivered to an electronic mailbox may be treated as served even if they are not opened, once a specified period has passed. This means that deadlines for responding to authorities, paying obligations or appealing decisions may start running without you realising it. For owners who live abroad, travel frequently or do not speak Slovak, staying on top of the mailbox can be particularly challenging.
Who Communicates Through It
A wide range of public bodies use electronic delivery, including courts, tax and customs authorities, the Social Insurance Agency and other offices. Although some institutions have been slower to move to electronic communication than others, the trend is towards greater use of the electronic mailbox over time.
What Good Mailbox Management Looks Like
- Regular checks for new messages
- Prompt notification when something important arrives
- A clear record of messages received and actions taken
- Forwarding of documents to the right person
- Translation or explanation of documents where needed
- Timely responses to authorities
Access and Authorisation
Accessing an electronic mailbox usually requires an electronic identity card with a chip or another method of authentication. A third party can help manage the mailbox on the basis of an appropriate authorisation. Communication with the financial administration through its own portal may require a separate authorisation.
Not Only for Companies
Sole traders and private individuals can also use electronic mailboxes, and some may be required to.
If you would like help managing your Slovak electronic mailbox, contact eTuls. We can monitor incoming messages, alert you to anything important and support you in responding to the authorities.